ITCS - Desktop Support Analyst

Diversity and Inclusion

As a leading Consulting and Technology Services provider our people are our business.

We operate across multi-cultural, multi-lingual territories and work with a diverse spectrum of Global clients. To understand our customers and their different cultures, languages and traditions, diversity and inclusion in our workplace is not an option, it is fundamental to our success.

We therefore strive to attract the best talent from around the world and to encourage a workplace of equal opportunity where anyone, regardless of background, can enjoy a fair, safe and rewarding working environment.

Desktop Support Analyst

We are looking for desktop support working in an investment banking environment in Singapore

Job Responsibilities

2nd tier desktop support on day to day migration activities
Quality checking of key activities / tasks in preparation for a migration phase - verifying that the activity / task has been completed successfully and to quality, owning to resolution where this has not been achieved
Ensure that project tracking tools are updated for each migration with the status of each activity / task necessary for a deployment migration phase - i.e. maintaining the “factory status” for a migration phase
Own & tracking the set of recurring problems from recent migration phases, ensuring technical teams own workaround provision, investigation, resolution and ultimately work the fix into their processes / tools
Ensure process & procedures documentation is available for all tasks critical to a migration phase

Job Requirements

Proficiency in MS Excel (intermediate +, lookups and pivots a must)
Setting-up and using ODBC data connectivity to remote data sources (e.g. for use in MS Excel)
Active Directory management and portal tools familiarity (e.g. QUEST, MS ADUC)
Good Knowledge of desktop hardware (BIOS, memory, processors, disk-space, etc)
MSDOS command line familiarity
Proficiency with MS Outlook & MS Visio
Familiarity with infrastructure tools for large organizations (eg Active Directory, SCCM)
Problem management – experience in an end user desktop technology support capacity working and resolving problems affecting multiple end users
High standards of written and verbal communication
Client focus and a positive service delivery attitude
Demonstrates and fosters teamwork - ability to work as part of a team and to make positive contributions
Recent experience in one or more desktop technology migration projects in a large organization
MS Windows 7

How to apply

Interested applicant please email your resume, stating your current and expected salaries to careers@itcs-group.com quoting job number DSA20111123.

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